Consumer Statement

Beauty Express Pty Ltd is committed to ensuring our products meet the requirements of our clients.  We make every attempt to match your skin and its requirements to the benefits our treatments and products can bring.  We work closely with our suppliers to ensure they meet our standards, and we will assist you to have full confidence in those products and treatments.

In order to ensure these standards we ask you to visit our salon in Sydney, for a skin consultation with one of our fully qualified beauty therapists.  As an online supplier we realise that all clients should be equally able to access our range of products, with the same careful level of matching of your skin to our range of products.

Therefore we have an on-line skin consultation form for all clients (completed in salon if attending in person).  That form allows our beauty therapists (or your own consultant e.g., doctor, dermatologist, etc.) to provide the best possible information to match our products and treatments to your needs.

We highly recommend that you complete a skin consultation before registering for a username and password or paying as a guest.

We want to be able to ensure that our treatments, service and products meet your requirements and our standards. This is why we have this process in place.

Our system provides you with the best possible protection for a most vital asset – your skin!

If you decide to purchase without a skin assessment, we refer you to our disclaimer and limitation of liability.

We reserve the right not to sell to a client who cannot demonstrate this important step has been completed.

We will give you or send a copy of your skin consultation results and recommendations after your skin consultation has been completed in store by one of our fully trained and qualified beauty therapists or by a qualified skin consultant of your choice after your completed skin consultation form has been emailed or sent to us.

Of course, shopping and treatments at the salon are always available.

We look forward to meeting you or welcoming you back soon!



Use and functionality of this website
By using this website you express agreement that such use is at your own risk. Beauty Express Pty Ltd, its staff, employees, agents, providers and suppliers, and Directors and Officers, do not warrant that this site or its content are error-free, including free from interruption howsoever caused (including interruptions to power supply to the site, or to conjunct sites such as payment systems or information links); and they do not warrant in any way regarding outcome of use of this site or any information within it or through it. We provide this site on a basis of suitability and usefulness and accuracy as applies from time to time when accessed by the user.

Limitation of liability
Beauty Express Pty Ltd hereby disclaims, to the full extent of the applicable law, any and all warranties (express or implied) including those going to merchantable quality and fitness for purpose.  We will not be liable for loss or damage caused or arising from use of this site; from products you purchase from this site; or treatments you undertake as a result of using this site.

Any advice (oral or in writing) given by Beauty Express Pty Ltd or its affiliates, officers, directors, employees, agents, providers, or the like, shall not create a warranty or legal obligation; nor should users rely on any such information or advice.

Beauty Express Pty Ltd expressly reserves the right to change any prices or offers before accepting an order. If we are unable to fulfil your order, you will be offered an alternative or given a refund for the unavailable product. All products are subject to availability and may be withdrawn at any time.


Terms and Conditions

  • A contract will be deemed to have been formed based on the offer made by Beauty Express and/or any of its staff and the acceptance by the customer of that offer.  Therefore no changes to the terms and conditions part way through an existing contract will be permitted.
  • We may vary the terms and conditions of use from time to time.  However, we will not vary the terms and conditions of existing contracts without your consent.
  • The staff and management will deem that these Terms & Conditions, Consumer Statement and Disclaimers have been read.
  • Please choose carefully as Beauty Express does not offer refunds for change of mind.
  • We rely on you to tell us about your medical conditions or any reactions you may have had to any treatments (whether with us or elsewhere) in the past.  If you fail to disclose something relevant and you suffer a reaction, we may deny liability because of that non-disclosure.
  • You agree to seek treatment immediately if you suffer an allergic or other reaction to a product or treatment.  If you fail to seek treatment immediately, we may deny liability if your condition worsens as a result of not seeking that treatment.  At Beauty Express we offer consultations with one of our beauty therapists if you require treatment for an allergic reaction.
  • If you choose to pay for treatment courses by instalments, be aware you cannot change your mind.  Deposits and instalments on treatment courses are non-refundable and non-transferable.
  • Any promotional offers, special discounts, complimentary gift vouchers or any other such special offers may be redeemed up to but no later than the expiry date.
  • Except where otherwise stated, all free and/or promotional gift vouchers expire within six (6) months from the date of issue.
  • Except in extraordinary circumstances and at the discretion of Head Office Management ONLY there will be no extensions of time granted over and above anything herein stated.
  • Any promotional offers, special discounts, complimentary gift vouchers or any such other special offer with a free or discounted component may be used at any time stated in the promotional terms and conditions, but will always be subject to availability.
  • Promotional offers, special discounts, complimentary gift vouchers or any other special offers are not redeemable for products or for cash and may not be used in lieu of cash.
  • Promotional offers, special discounts, complimentary gift vouchers or any other special offers are valid for appointments made by or within, whichever is applicable, but no later than the expiry date stated in the offer and/or written on the voucher.
  • Clients must advise their use of promotional offers, special discounts, complimentary gift vouchers or any other special offers at the time of making their booking otherwise the full cost of the treatment will be charged.
  • Gift Vouchers or coupons must be presented at the time of appointment to redeem the service, treatment, product or other benefit, otherwise full payment (whichever is applicable at the time) will be charged.
  • Beauty Express is not liable for any complimentary gift voucher or pre-paid gift voucher, which is lost or stolen or not presented at the point of sale.
  • There are no refunds for payments made where a gift voucher or coupon is not presented at the time of sale. Instead the gift voucher or coupon may be presented at another time subject to the expiry date and other terms & conditions.
  • Complimentary gift vouchers may only be used towards full priced treatments.
  • Either current credit card details or prepayment in full is required to secure all appointments. Please be aware: In the event an appointment is secured with a credit card and to ensure it is bona fide and current a $1 freeze will be placed on the credit card ($10 in the case of AMEX cards) 28 hours prior to the appointment. This freeze will be released within 1 to 3 days thereafter but in the event this does not happen this is an issue with the credit card provider and has nothing to do with the practices of Beauty Express.
  • You are required to give 28 hours prior notice if you need to cancel or change an appointment.  If you do not give us notice you must pay the full charge for the service we were to provide you.  Head Office management may waive the charge at their sole discretion.
  • Failure to attend an appointment will result in the cancellation of the promotional offer, special discount, complimentary gift voucher or any other special offer that is being used for that appointment.
  • We do not give refunds or credits on promotional offers, special discounts, complimentary gift vouchers or any other special offers.
  • Beauty Express offers a 100% satisfaction guarantee on full priced treatments and products.  That satisfaction guarantee does not apply to complimentary or promotional treatments.
  • All promotional offers, special discounts, complimentary gift vouchers or any other special offers are limited to one per customer and are non-transferable.
  • Beauty Express limits the number of promotional offers, special discounts, complimentary gift vouchers and other special offers that may be used on any one day and notification to this effect is included on all promotional literature and Gift Vouchers. We frequently fill vacancies for these appointments up to two (2) to three (3) months in advance and we do not accept any liability for the failure by customers to book their appointments before the expiry date.
  • Promotional offers, special discounts, complimentary gift vouchers or any other special offers may not be used in conjunction with any other offer.
  • Clients may only use one promotional offer, discount, complimentary gift voucher or other special offer on any one day, regardless of the number of other services being taken.
  • In the case of a ‘buy one get one free’ promotion, it will be deemed that all paid treatments will be used first and before any of the free treatments may be redeemed.
  • Beauty Express will refuse to honour any promotional offers, special discounts, complimentary or free gift vouchers or any other special offers if in the reasonable opinion of Beauty Express management any client breaches our “Customer Conduct Code”.
  • Beauty Express reserves the right to refuse to honour any promotional offers, special discounts, complimentary or free gift vouchers or any other special offers if any of these Terms & Conditions are breached.
  • Some of our treatments require you to follow pre- and after-care instructions.  You agree to follow all after care instructions provided to you.  We may deny liability if you fail to follow the after-care instructions we give you.  If you suffer unforeseen complications, you agree immediately to seek advice from one of our therapists, aestheticians or a doctor.
  • Beauty Express reserves the right to vary these Terms & Conditions from time to time as may become necessary from time to time.
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